Level 1 this is the most limited support contract, you will not have the same priority on your service cases.
- 50% discount on service work performed
- Free support calls during office hours
- Remote support; login on the client server from Ortivus (means faster support)
- Guaranteed priority on service and support cases.
- No service contract => last in the queue
- During the support contract the following is obtained:
- 10% discount on spare parts.
- 20% tuition discount on the normal course price list
- Automatic distribution of patches
- Provides right to Cold Standby licenses